Help Centre

Everything OPAL BLACK does, in plain words.

Find a feature, learn the steps, and see how we compare.

The promise: Talk · Draft · Approve

You talk, James drafts, and nothing is sent, posted, booked or changed outside your workspace until you press Approve. High-value drafts are flagged for extra attention.

Feature guide

James & your command centre

Morning Briefing

Each day James summarises new leads, follow-ups due and drafts waiting for you.

Talk mode

Tap the face and speak. James answers in a British voice and can open screens with your permission.

Ask James bar

On CRM, Social, Video and Search pages — type what you want in plain words and James takes it from there.

Files & zip folders

Drop documents, spreadsheets or a whole zip folder into any chat. James unpacks the useful files.

Auto engine

Leave the chat on Auto and James picks the right engine for each job, or choose one yourself.

CRM & Campaign Autopilot

Pipelines

Deal boards shaped for your industry: trades, real estate, clinics, consulting or retail.

Campaign Projects

Add leads from a file, a list of names or an area search. James researches each company and prepares outreach drafts.

Sourced facts only

If a detail can't be confirmed with a source, it isn't saved. No made-up contacts.

AI agents

Pick a job like New lead follow-up or No-show recovery, or describe your own. You see every step it took.

Teams

Up to 100 people with Admin, Builder and User roles. Every change shows who made it.

Blueprints & plain-English setup

Industry Blueprints

Install a ready-made pipeline, tags and rules for your trade in one click.

Tell James to change it

"Add a 48-hour quote follow-up stage" — James shows a preview, you Approve.

Share safely

Blueprints copy structure only — never customers, records or keys.

Marketing studios

Social Studio

Plan and write posts on a calendar. They stay drafts until you approve.

Video & Image

Make clips, banners and campaign graphics in the same workspace. AI images are labelled.

Google & AI search

See how you show up on Google and AI search, with weekly article drafts to improve it.

Phone agents

Answer every call

Uses your own phone account. Every call becomes a note in your Library.

Nothing booked alone

Bookings and promises wait for your Approve.

Projects, documents & Brain

Projects

Keep chats, files and documents together for one client or job.

Artifacts

Reports, pages and decks with saved versions. Changes cancel old share links until you approve again.

Private Brain

What James remembers about your business. On by default — switch off or delete any time.

On your computer

Desktop Companion

Let James read files from a folder you choose on your Mac or PC — read-only, with permission each time.

Chrome side panel

Keep James next to your browsing and share the page you're on in one click.

How we compare

AI chat appsTraditional CRMsOPAL BLACK
Does real business workTalk onlyYes, after weeks of setupYes — just ask James
Safe with customersCan invent factsAutomations fire liveNothing leaves without Approve
Lead researchNot verifiedPaid add-ons, list buildingSourced research per company
Training neededNone, but no CRMCourses or an agencyNone — plain English
Social, video, searchText and images onlyBasic templatesAll built in
Phone answeringNoExtra costIncluded on your own number
Monthly costUS$20–30 each, many appsUS$97–497+ plus extrasOne plan from US$89 (A$139)

Competitor details from their public websites, October 2026. Check current offers before relying on them.

vs AI chat apps

They talk. James does the work inside your CRM, inbox drafts, calendar and studios — and remembers your business.

vs GoHighLevel

No workflow trees to build. Describe the job and James sets it up, with every send waiting for your yes.

vs HubSpot & Zoho

No add-on maze or seat-by-seat upsell. Marketing, research, phone and AI come in one plan.

vs Apollo

No stale contact lists. Each company is researched fresh, with sources saved.

Plans

Starter, Growth and Scale — from US$89 a month (A$139 in Australia).

See plans