Refund Policy

If you are not satisfied with a subscription, agent pack or other purchase, you may request a full refund within 30 days of the order date. This is a satisfaction policy, not a guarantee of hours saved, revenue or any other business result.

The same 30-day period applies to a Work Audit, build session or other fixed-price service, measured from the order date. If work has already been delivered, tell us what did not meet your expectations so we can address it or help Paddle process the refund. Directly invoiced services are refunded by VivoVac Pty Ltd to the original payment method.

Opal Black subscriptions are month to month unless checkout states otherwise. You may cancel at any time. Cancellation takes effect at the end of the period already paid for, and you will not be charged for the next period. Cancelling a subscription does not automatically request a refund for the current period; use the process below if you are within the 30-day refund period.

For online orders, visit paddle.net to request a refund from Paddle, our Merchant of Record. You can also email hello@opalblack.ai with the email address used for the purchase and a short explanation of what went wrong. Approved refunds are returned to the original payment method. The time taken to appear depends on the payment method and financial institution. For directly invoiced services, email hello@opalblack.ai.

Separate usage charges already paid to a third-party provider on your behalf, such as telephony minutes, messaging, phone-number rental or an external provider subscription, may not be recoverable from that provider. We will identify any such amount and explain the position before resolving your request. This does not limit any right or remedy you have under law.

Refunding a subscription may end access to the related paid features, packs or agents. Documents already exported by you remain yours. We may retain transaction records where required for tax, accounting, fraud prevention or legal purposes, as explained in our Privacy Policy.

Nothing in this policy excludes, restricts or modifies rights or remedies you have under the Australian Consumer Law, including consumer guarantees that services will be provided with due care and skill and be fit for a disclosed purpose. Those rights may apply outside the 30-day period.

VivoVac Pty Ltd, trading as Opal Black
14/117 Old Pittwater Road, Brookvale, New South Wales, Australia
hello@opalblack.ai

See also our Terms of Service and Privacy Policy.